Reason # 595 not to buy a DELL computer
February 27, 2007
Today the computer tech guy came to replace the motherboard on my computer.
This is what the man in India diagnosed the problem to be over the phone. We went through a thorough diagnostic procedure which involved turning the computer on and off while counting to five, taking out the battery, and spinning around while hopping on one foot saying the alphabet in pig latin backwards. And the conclusion that he came to was faulty motherboard.
You think I am kidding?
The tech came today, and given how late he was I think he walked all the way from India. He replaced the motherboard and gave me the new power cord, even though I explicitly told the man in India that my power cord was not the problem.
And guess what? The motherboard was not the problem either. It isn’t even surprising.
Let’s recap, shall we:
new power cord
And still not a fully functioning computer
So I call India again today. After spending 15 minutes listening to computer prompts I finally get to talk to a real live person. Unfortunately this person does not have a firm grasp of the English language. And DELL, this is a problem. When the person you are trying to communicate with does not understand what you are saying, it is a problem.
I hear the man flipping pages in his diagnostic book. And then he says, “Okay, let’s begin the diagnostic procedures. Turn off your computer and count to five.”
I wish I were kidding.
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