In which DELL redeems itself
March 26, 2007
It has been three weeks since I wrote this post, detailing my DELL laptop woes. The very next day I recieved an email from someone named Rick, a DELL superhero. I think his actual job title is something more like customer advocate, but really superhero sounds much better.
The short version of the story is that on March 15th a new replacement laptop was shipped to my house. It arrived at my house bright and early last Monday. I unpacked it and ooooohed and aaaaaaaaahed, clutching it to my breast like it was my prodigal child returned home.
I did not put the packing material over my head.
I am so glad that this helpful note was on the packing materials because I was planning on wrapping the plastic around my face while I danced around the house with unbridled glee. And that would have been bad. But DELL, they are looking out for me.
Alas, I needed a special fancy cord to transfer all my stuff from my old laptop to my new laptop. And that confused my poor adled brain. I know Rick is thinking right now, “What, we gave a new computer to her? She so is not worthy. She probably broke the old one herself.”
I was too busy freaking out over my allergy attack, packing for NYC, and freaking out about the possibility of having an allergy attack in NYC. Finally on Wednesday, in an effort to procrastinate from doing all the last minute things that I really did need to get done like fill the car with gas, take a shower, buy the Eragon movie on dvd for the children, and threaten those same children to behave for the sitter, I bought the special cord. But, I ran out of time to use it before I had to leave to catch my train.
I ended up leaving my power cord at home along with the special cord, so I had no working laptop with me. Yes, Rick is shaking his head again, thinking, “Really? You are not worthy of any computer. Go back to a pencil and notepad.”
But finally, yesterday…..
a working laptop. One that does more than just warm my lap.
RSS feed for comments on this post.
The URI to TrackBack this entry is: