Companies that do it right*
May 8, 2007
I wrote briefly about my Old Navy experience. I fully intended to write about it in more detail, but frankly at this point my rancor and hostility have dissipated. They did me a favor by not honoring the stupid stuff a bag sale thing. Because I had over $500 worth of merchandise on the counter in their store and did not need half of it. Their loss, my gain.
A week later I got this handmade card in the mail from the woman who took my order at zappos.
How nice is that? Rob, ever the cynic, said that they sent me the card because I have bought no less than 30 pair of shoes from them this year. And while that may be true, I have always had a positive experience with this company. Always. Customer service is a dying art (hello, Old Navy) and when you you find a company that knows how to do it right it makes them stand our even more.
I love zappos as much as I love my shoes.
*I want to make sure that it is known that I am not paid for writing this about zappos. It is my honest opinion. I want to sit in a tree with zappos, K-I-S-S-I-N-G. Wearing my leopard print Steve Madden wedges.
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